FAQ Section

Question 1

1. .What is Salesforce Commerce Cloud and what companies use it?

Accepted Answer

Salesforce Commerce Cloud is a robust cloud-based eCommerce platform that enables businesses to create and manage their online stores, streamline operations, and provide a seamless shopping experience to customers.

Many renowned companies across various industries use Salesforce Commerce Cloud, including Hugo Boss, Adidas, JBL, Lacoste, Columbia, Under Armour, Scotch and Soda, Kiehl’s, Ralph Lauren, L’OREAL, and many others.

Question 2

2. Why should I use the Salesforce Commerce Cloud for my eCommerce business?

Accepted Answer

Utilizing Salesforce Commerce Cloud for your eCommerce business offers many advantages, such as a scalable and secure infrastructure, advanced marketing and personalization capabilities, streamlined operations through integrations, and access to a wide range of tools and features to optimize your online store's performance.

Question 3

3. What are the key features and capabilities of Salesforce Commerce Cloud?

Accepted Answer

Salesforce Commerce Cloud offers key features and capabilities, including robust product catalog management, flexible pricing and promotions, personalized marketing campaigns, omnichannel capabilities, mobile commerce, advanced analytics and reporting, and seamless integration with other Salesforce products and third-party systems.

Question 4

4. Is Salesforce commerce cloud SaaS or PaaS?

Accepted Answer

Salesforce Commerce Cloud is a Software-as-a-Service (SaaS) platform providing businesses with a cloud-based e-commerce solution without the need to manage infrastructure or software updates.

Question 5

5. Are SFCC and SFDC the same?

Accepted Answer

SFCC and SFDC are not the same. SFCC stands for Salesforce Commerce Cloud, specifically the eCommerce platform. SFDC, on the other hand, stands for Salesforce.com, which encompasses the broader range of Salesforce's cloud-based business solutions.

Question 6

6. Is Salesforce Commerce Cloud on AWS?

Accepted Answer

As indicated by its name, Salesforce Commerce Cloud operates in the cloud and utilizes the robust infrastructure of Amazon Web Services (AWS). This combination offers unparalleled flexibility and scalability for businesses.

What makes it even better is that Salesforce takes charge of server management and operations, relieving customers from concerns about their website's ability to handle the immense traffic during events like Black Friday. Moreover, with a guaranteed platform uptime of over 99.5%, the risk of lost sales due to server downtime is nearly eliminated. It's worth mentioning that hosting is already included as part of the standard SFCC license.

Question 7

7. Which programming language is used in Salesforce Commerce Cloud?

Accepted Answer

Salesforce Commerce Cloud was initially called Demandware until Salesforce bought it in 2016 and rebranded it to SFCC as we know it today. As with all modern technology, it evolved a couple of times; the first versions used a combination of visual programming and custom JavaScript-like language called Demandware script on the back end and ISML templates in conjunction with standard HTML and CSS on the front end, while the latest version, Composable Commerce, uses React on the front-end, allowing for next generation of storefronts to be built.

Question 8

8. Can Salesforce Commerce Cloud integrate with other Salesforce products and third-party systems such as payment providers, shipping, or tax calculation?

Accepted Answer

Yes, Salesforce Commerce Cloud can integrate with other Salesforce products such as Sales Cloud, Service Cloud, Marketing Cloud, and Order Management.

Salesforce Commerce Cloud also has a thriving AppExchange marketplace with prebuilt integrations such as Adyen for payment processing, Avalara (AvaTax) for tax calculations, and many more, allowing fast time to market and reduced cost of launching a new eCommerce website.

Question 9

9. What are the main disadvantages of Salesforce Commerce Cloud?

Accepted Answer

Salesforce Commerce Cloud (SFCC) has a few potential drawbacks. These include its relatively high cost, the complexity that may require additional training and limitations in customization flexibility. Additionally, businesses using SFCC are tied to Salesforce as their provider, which can limit the freedom to switch platforms or integrate with other systems.

However, by assembling a skilled team of experts, it is possible to overcome these challenges and fully leverage the benefits of SFCC. With the right expertise and support, SFCC can provide significant advantages for your business.

Question 10

10. Does Salesforce Commerce Cloud support mobile commerce and responsive design?

Accepted Answer

Yes, Salesforce Commerce Cloud supports mobile commerce and responsive design. It provides responsive templates and tools to create mobile-friendly and optimized shopping experiences across different devices.

Question 11

11. What are the options for customization and branding within Salesforce Commerce Cloud?

Accepted Answer

Salesforce Commerce Cloud provides a wide range of possibilities for customization and branding, enabling each brand to showcase its uniqueness. With the inclusion of its robust built-in CMS known as Page Designer, telling stories and engaging with customers has never been simpler.

Even though customizable themes are not available at the SFCC marketplace, called AppExchange, with the right team of Salesforce Commerce Cloud experts, you can build the perfect store you envisioned for your customers.

Question 12

12. How much does building a website on Salesforce Commerce Cloud cost?

Accepted Answer

The cost of building a website on Salesforce Commerce Cloud can vary depending on factors such as the project's complexity, desired features and functionalities, customization requirements, and ongoing support and maintenance needs.

It is recommended to consult with Salesforce Commerce Cloud experts or partners to get a tailored quote based on your specific business requirements. Do not hesitate to talk to Bee IT experts for a free consultation and discover your best options.

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FAQ Section

1. .What is Salesforce Commerce Cloud and what companies use it?

2. Why should I use the Salesforce Commerce Cloud for my eCommerce business?

3. What are the key features and capabilities of Salesforce Commerce Cloud?

4. Is Salesforce commerce cloud SaaS or PaaS?

5. Are SFCC and SFDC the same?

6. Is Salesforce Commerce Cloud on AWS?

7. Which programming language is used in Salesforce Commerce Cloud?

8. Can Salesforce Commerce Cloud integrate with other Salesforce products and third-party systems such as payment providers, shipping, or tax calculation?

9. What are the main disadvantages of Salesforce Commerce Cloud?

10. Does Salesforce Commerce Cloud support mobile commerce and responsive design?

11. What are the options for customization and branding within Salesforce Commerce Cloud?

12. How much does building a website on Salesforce Commerce Cloud cost?

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